Strategic Account Manager (Software Renewals)

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Full-Time
Remote

Job Description:

Strategic Account Manager - Software/Renewals JD, Axios HQ

1 big thing: Axios HQ is an AI-powered software that helps organizations of all sizes plan, write, and send essential comms that boost trust, transparency, and alignment. Learn more about Axios HQ:

Why it matters: The Strategic Account Manager will be responsible for supporting, renewing, and expanding our partnerships with Enterprise/Strategic level HQ customers and will be responsible for achieving usage, revenue, and retention goals within these Strategic partnership organizations.

Go deeper: Ideal candidates will embody an entrepreneurial spirit and a passion for growing and scaling team and processes efficiently in a hyper-growth minded startup environment:

Successfully renew and upsell existing clients and consistently perform against individual and team quantitative and qualitative KPIs
Provide continual training and user adoption support across client lifecycle
Collaborate closely with sales team to ensure a smooth handoff when new clients purchase the Axios HQ product
Set an exceptionally high standard for customer service as we bring new clients onto Axios HQ-- this can include responding to client challenges/problems, proactively scheduling regular check-ins, providing timely feedback to the product and engineering team for feature requests and bug reports, etc.

The details: Ideal candidates will embody an entrepreneurial spirit and passion for Axios HQ’s mission and values - raise the bar, stay curious, be inclusive, always, and champion each other - and have the following skills/experience:

5+ years of account management experience for a company that provides SaaS or technology service solutions to a wide array of clients with at least 3+ years of experience working with Enterprise/Strategic organizations
Proven track record hitting and exceeding renewal and upsell quotas
Exceptionally collaborative with an eagerness to work hard to advance the success of a new product and contribute to new processes and infrastructure
Growth mindset with a constant desire to receive feedback, learn and grow
Strong commercial skills, with experience navigating thoughtful, consultative conversations to successfully execute renewals and upsells
Comfort with a fast-paced environment where things are growing and changing at lightning speed

Don’t forget:

Axios HQ believes in fair and equitable pay. Annual on target earnings for this role is in the range of $155,000-$165,000 and is dependent on numerous factors, including but not limited to location, work experience, and skills.
Health insurance (options include 100% paid options for individuals, 75% for families)
Fertility and family planning coverage
Primary caregiver 12-week paid parental leave
401K, plus company match
Generous vacation policy, plus company holidays
Tele-mental health services
Company equity
A commitment to an open, inclusive, and diverse work culture
Annual learning and development stipend

Equal Opportunity Employer Statement:

Axios HQ is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, age, gender identity, gender expression, veteran status, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Axios HQ makes hiring decisions based solely on qualifications, merit, and business needs at the time.